Solved
Old registered games not in library
I have a new Computer. There's no problem to install Sims 3, Sims 4 or some other games, but there are some games not listed in my library like Sims 3 medieval or Spore. I know they're registered! Bu...
If you're not getting the chat option when contacting support, please try selecting EA account as a product:
and when asked for a subject select: I want to update my EA account information
The chat option should then show at the bottom of the screen:
How to chat with EA Help
- Log in to your EA Account.
- Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
- Select Chat with us or Start chat.
- Fill in the contact form with your:
- first name
- last name
- platform
- subject (a short description of your issue)
- attachments (e.g. screenshots, documents, links).
- Select Send.
- A chat window will open when you’re transferred to an advisor.
After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.
