Forum Discussion

Shadowiza's avatar
10 months ago

Spore Galactic Adventures Product key Request

Hello,i have bought Spore Galactic Adventures from the EA App but i cant find the Product Key nowhere,i wish to be provided the product key

Thanks

Case #188830860


This is my Spore Creepy and Cute cases as the CD-Key for the DLC is not available at all,still waiting after days Case #188701260 Case #188795790 

And to any Community Manager reading this,no do not even TRY linking the ea.help website,that doesnt work at all,I WANT TO SPEAK TO SOMEONE ALIVE NOT SOME BOTS AND ARTICLES

7 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    10 months ago
    Hey @Shadowiza,

    If you bought a game via the EA app, it's just immediately linked to your EA account. You don't get a poduct key out of it, you just get the game.
  • Shadowiza's avatar
    Shadowiza
    10 months ago

    Then what about the several cases about Spore Creepy and Cute Pack that ended up nowhere,its been a week,i got the steam purchase receipt with the transcation id and all that jazz

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    10 months ago
    @Shadowiza,

    We're not able to look into cases here on the forums, but what problem are you having with the Creepy & Cute pack exactly?
  • Shadowiza's avatar
    Shadowiza
    10 months ago

    Since that debacle with the EA Play codes being redeemed on Steam for practicaly free,the CD-key on Steam are no longer available to get.
    Making me unable to redeem it on my EA account.

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    10 months ago

    @Shadowiza,

    Products purchased on Steam can't be redeemed on the EA app anyways (and vice versa), and looking at the Steam Store, it won't work if you have bought other packs/the base game on the EA app already.

    It might be a better idea to see if you can get a refund on Steam and then buy the pack separately on the EA app if you want to play it there.

  • @EA_QueenBee 

    This is not exactly correct. As customer service through live chat can transfer copies of SPORE and it's respective expansion and DLC over to the EA App.

    The main reason why players on Steam need to do this is because the product key was hidden on Steam due to an exploit in 2021. This means that players on the Steam version cannot register the game for the online experience; And it's pretty sad because there are over 191 million creations to experience.

    Players only attempt to go through this method to register SPORE online. However, it would be preferable to have a more viable solution for Steam players, so that they don't need go through customer support to add Spore to their account.

    Also to add to the point of being unable to see CD-Keys on the EA App, you can through the following method:

    1. Open the EA App and click on 'Spore'

    2. Click 'Manage' then 'View Properties'

    3. Your CD-Key should be there under 'Product Key'.

    @Shadowiza 

    Make sure you're following everything correctly on the 'How to provide proof of purchase'. Using a phone and taking a screenshot will most likely not work. You need to be on a desktop/laptop environment. 

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