@bAUeSTRADA wrote:Basically what he did was he automatically added Spore to my Origin Client game library, and then sent me a CD Key just in case.
^^^ this is what EA support will need to do. If I remember correctly, the advisor will need to get their supervisor to verify the proof of purchase (receipt from steam) and then they can give you a brand new code on your account.
Here is the link to contact EA Origin support: https://help.ea.com/en/contact-us/?product=origin&platform=pc&category=codes-and-promotions&issue=invalid-code (you can typically choose chat or phone, email might be available too)
One thing I do want to note, you should NOT have two copies of Spore installed at the same time, on the same computer.
If your code is registered, you do not need to install the game from Origin (unless you wish to use mods) - just having the game listed in your library is enough. Just launch the Steam version of the game, enter your EA account email and password, and a new Spore screen name, and you're good to go.
If you do choose to install the game from Origin (i.e. to use mods, or if you simply prefer Origin over Steam), make sure to uninstall the Steam version first. You will need to uninstall the base game and any expansions, then reinstall from Origin. Having both installed has a very high chance of causing problems, and if you have done this you should fully uninstall both copies and reinstall from a single location.
Man, I tried contacting EA support via that link and was told to contact Steam support instead. I provided proof of purchase and whatnot but was still just told to go to Steam support. Guess I get to wait for a response from Steam now
Steam support was trash. They just told me the game didn't come with a CD key and they sent me back to EA support. Today I called EA support and did get the problem solved, thank god. The man I talked to was very friendly and after proper verification and having me link my Steam account to my EA account just added Spore to my EA account. To anyone else who sees this and tries contacting EA, link your Steam account and ask if they can add Spore to your EA account. I wish I would've been more direct about it in the first place instead of jumping through so many hoops just to receive the same help other people got easily.
Yeah, I got told to link my Steam account to my EA account the first time I contacted support and it didn't help at all
