4-Player Lobby Disconnection / Suspected Account Profile Desync (Xbox Series S)

Hi everyone,

I am reaching out to the community and the moderation team to report a specific, repeatable matchmaking issue on Xbox Series S that appears to be tied to backend account data rather than local hardware.

Currently, I am completely unable to play in 4-player lobbies, and I am hoping a Community Manager can escalate this to the technical team for a look at the backend.

The Issue

3-Player Lobbies: Work perfectly with no latency or disconnection issues.

4-Player Lobbies: The exact moment a 4th player joins the lobby, everyone is instantly disconnected.

How It Occurred

The issue began after a full reinstall of the game. Matchmaking worked briefly until I attempted to join a lobby with one specific friend. The moment they joined, the connection crashed. Since that specific crash, my profile has been unable to host or join any 4-player lobbies, even when that specific friend is not online. Because the issue persists across different groups of players, it appears a corrupted matchmaking state or token may be stuck on my EA profile's cloud data.

Troubleshooting Already Attempted

To help narrow this down and save the moderation team some time, I have already thoroughly tested all standard local troubleshooting steps:

Game Reinstalls: Performed a full 72GB game reinstall 4 times (this temporarily resolved it once, until the specific player conflict occurred again).

Console Cache: Cleared the Xbox Series S local cache and performed a hard power cycle.

Save Data: Deleted local console save data and cleared the "Reserved Space" multiplayer cache partition.

Network: Power-cycled my home router/modem for 5 minutes to completely flush the NAT routing tables.

Because the issue immediately returns upon syncing my profile, it strongly indicates a backend data conflict rather than a local network or console issue.

Request for Escalation

I have attempted to navigate the automated EA Help channels to request a manual Account Sync Reset to clear this matchmaking state, but I have been unable to reach a support advisor through the automated system.

Could a Community Manager or Moderator please pass this case along to the technical or server team? I would be incredibly grateful for any help getting my EA ID investigated so I can get back to playing full rounds with my friends.

Platform: Xbox Series S

EA ID: dazedhorse

Gamertag: dazedhorse

Thank you for your time and assistance!