Online ranked round stats don’t get recorded
Product: EA SPORTS PGA TOUR Platform:PlayStation 5 Digital Edition Summarize your bug Online ranked leaderboard does not record stats. For example if I get 4 wins and 1 loss the leaderboard does no...
Forum Discussion
My online games are not registering on my record, I’ve played 13 games and only 5 registered
I am not receiving any points for wins on online play since the new updae.
i am but from the WRONG tier
today (7/21/23) position 4, EA is saying WORLD RANKED! no its not, thats a win, fix this nonsense EA, this is stupid, now 3 times in as many days
see, in picture!
this is as obvious as it can get!!
- @ragingsaint How many entries were there on that 4th place event? If there weren't at least 80 scores, then 4th place could easily be world ranked. Number of participants needs to be at least 100 for a top 5 score to be a guaranteed Win. The player count is dwindling, especially on sim. I've seen 2nd place on sim get a World Ranked before on a high roller event.
Ok. Still not receiving points for wins on online play! This is unacceptable! If your server can't handle the amount of people playing now you might need a new patch!
EA_IlliumCommunity Manager
Requesting Information
Hi Everyone,
Thanks for letting us know what you are experiencing with PGA Tour.
You can try running through our connect troubleshooting to see if the stats update:
Xbox:
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
PlayStation:
- Verify you signed into your PSN account
- Check for updates
- Restore Licence
- Try the steps in our Connection and Advance Connection Guides
- Open your PS5 NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Entering Safe Mode and Rebuild your PS database
PC:
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- Run the System File Checker tool then Check for Windows and GPU updates
- Check for other applications that may be limiting EA App or Game performance
- Connection and Advance Connection Guides
- Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
If you are still seeing Online stats not track correctly please let us know the following
- Which game mode are you playing? (Career, Online, Tournaments, etc)
- Are you getting an error message?
- Have you tried restarting the game or playing a different mode and returning?
Also, if you have not please also let us know the following...
Platform:
PSN ID/Xbox GT:
Date this issue started (is it still happening?)?
Is anything else happening?
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)
Cheers!
@EA_Illium wrote:Requesting Information
Hi Everyone,
Thanks for letting us know what you are experiencing with PGA Tour.
You can try running through our connect troubleshooting to see if the stats update:
Xbox:
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
PlayStation:
- Verify you signed into your PSN account
- Check for updates
- Restore Licence
- Try the steps in our Connection and Advance Connection Guides
- Open your PS5 NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Entering Safe Mode and Rebuild your PS database
PC:
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- Run the System File Checker tool then Check for Windows and GPU updates
- Check for other applications that may be limiting EA App or Game performance
- Connection and Advance Connection Guides
- Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
If you are still seeing Online stats not track correctly please let us know the following
- Which game mode are you playing? (Career, Online, Tournaments, etc)
- Are you getting an error message?
- Have you tried restarting the game or playing a different mode and returning?
Also, if you have not please also let us know the following...
Platform:
PSN ID/Xbox GT:
Date this issue started (is it still happening?)?
Is anything else happening?
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)
Cheers!
Another generic auto reply is insane.
