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bdvdude's avatar
bdvdude
2 years ago
Solved

Store stuck on screen/Freezes game

Product: EA SPORTS PGA TOUR Platform:Steam-PC Summarize your bug When scrolling through the top menus, occasionally if I linger too long (more than a second) on the Store menu before moving on, the...
ea sports pga tour
technical issues
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    HI @bdvdude Can we try the following and check if there is any changes?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Entering Safe Mode and Rebuild your PS database
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

HI @bdvdude Can we try the following and check if there is any changes?

  • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
  • Verify you signed into your PSN account
  • Check for updates 
  • Restore Licence
  • Try the steps in our Connection and Advance Connection Guides 
  • Open your PS5 NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Entering Safe Mode and Rebuild your PS database
bdvdude's avatar
bdvdude
2 years ago

As the initial report states, I'm playing on PC, so I'm not sure how most of these steps would be helpful. I did however just play the game again after a couple days and I'm not able to reproduce the issue anymore, so it seems as though it's been fixed or was just a strange one off.

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