@EA_Illiumyes thank you very much for fixing this
Added some more info on another post.
Platform: Xbox X Series
PSN ID/Xbox GT: Dark Element48
Region: USA
Are you getting an error message? Every time I launch the game the first thing I see is scottie scheffler and not connected "push RS (button) in to Connect to EA Servers" after I do top menu doesn't load or manage golfer button and a Lv 0 (level zero) next to my gamertag, game freezes if I try to access some menu things like store or golfer or other and if I play any of the in game golf at all when it goes back to the menu all I see is top menu standard green masters menu background.
Date this issue started (is it still happening?)? around 4/26/23 or maybe 27th and still happening 100% of the time since then.
Is anything else happening? It started when I bought the Orange Clown Putter Cover from EA store and tried to put it on my golf bags, the game just green screened and crashed. I can't access most of the game and nothing works as intended, I'd love to get my lv42 character more stuff from the store considering I ever get to see or play him again. Every time I launch the game the first thing I see is scottie scheffler and not connected "push RS (button) in to Connect to EA Servers" after I do top menu doesn't load or manage golfer button and a Lv 0 (level zero) next to my gamertag, game freezes if I try to access some menu things like store or golfer or other and if I play any of the in game golf at all when it goes back to the menu all I see is top menu standard green masters menu background.
Please share any steps you've tried to far to resolve the issue: Delete local profile saved data from console pga game card and then deleted it from everywhere many times. Later on as well as reserve data many times. I've hard reboot my Xbox X console and hard booted my cable for 30 minutes connecting via modem (no problem playing other games online though like EA's BF 2042) many times. I've changed DNS on console to google's dns address and back no change regardless. I've updated profile on EA account password and picture. I've tried to quick resume pga tour and offline mode and online mode and been on PC version on the same EA account with I did originally for EA Pro Golf Bag bonus and other stuff and even played it on PC some with 3 click swing but that was before 04/26/23 and the game worked fine but after 04/26/23 the PC version have mimiced the Xbox X in the same exact way. Only difference is sometime I can get the top menu to load unlike xbox x but if I go to golfer or store or quest, most of the time it freezes and crashes. I've repaired under manage game option on PC, no change. I've tried guest sign ins on xbox x and got to see my character on signin with guest but his stats where 69 overall instead of lv42 was like 89 or 90 overall and for reason he lost stats and it says scottie schleffer has those stats but if I play scottie schleffer he has his own shot types and stats but that was until I switch to a pro and tried to switch back now I can't even see my character anymore no matter what.
Community ManagerHello, @darkelement48
Try connecting to a mobile hotspot. This is just as a test. Try playing again an let me know if that helps or not. Thanks!
@EA_Aljo i mostly just have access to cable internet ethernet hardwired for everything, I have tried with proxies on PC PGA Tour though and it wasn't any different. Tried using my smart phone as a 5g and 2.4g hot spot connection to xbox x neither worked or would hold a connection, think it said NAT just endless searched, but i don't know much about wifi or hot spots, the glitch first happened on xbox x which is what I play PGA on mostly
EA Staff (Retired)HI @darkelement48 To check do you,
- Own the game on the Xbox profile you are playing under or do you game share?
- Do you own PGA Tour on another platform?
Also to confirm do you have a open NAT Type, and fully connected to service in your Xbox network settings?
Thanks!
@EA_IlliumYes I have the EA PGA Tour digital standard with deluxe upgrade and EA Pro Play account which lets me play on PC if I want as well and did work just fine on both but I mostly just got EA Pro Play for the EA Golf Bag Bonus but really only play on xbox x series. I had a problem with my custom golfer on career and wanted to reset his career so I did the game data delete from everywhere and that fixed it no problem and then played for awhile like lv15 to lv42 with no problems (2 weeks or so) and didn't play PC at all all the way till way after the golf bag edit with orange clown putter cover and it glitched and crashed on xbox x then it started having problems with loading golf bag or store or quest and manage golfer button was gone after that it kept crashing and got worse top menu was gone and said I had to connect everytime I launched the game only after that did I try everything I could to fix it and tried on PC as well but it seems to be saved on my ea account messed up as both xbox x and PC behaved exactly the same.
