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cqeldnr3's avatar
cqeldnr3
Rising Novice
5 years ago
Solved

Arena grand prize bug

I just reached 400 points in the arena. This should unlock stickybomb rice. What I got however was 100 stickybomb rice seeds, which isn't enough to unlock it. On the arena board I've now got a nice message displaying the stickybomb rice with a label: "unlocked", but I'm still 150 seeds short of actually unlocking it.

Have I misunderstood something?

Anyone else seen this?

  • eieio_31310's avatar
    eieio_31310
    5 years ago

    @cqeldnr3    Now the not so bad news.

    Since evident from your screenshoot does suggest you should have the plant unlocked as a reward for your efforts, I would suggest you click the HELP CENTER link at the bottom of this page and open a 'missing content' case with EA. 

    You will need to provide a screenshoot of your player ID along with the images you have posted here, hopefully the advisor can help to unlock the plant on your account. 

    Good luck.

7 Replies

  • Sorry to give you the bad news, the 'unlock' sign is an error.  

    The grand prize is correct at 100 seeds rewards which is intended not to allow players without prior seeds to unlock the plant, actually, there is a small chance that you might not be able to unlock the plant even if you have completed the 1000 crowns with the final rewards!

    I think players are expected to earn more seeds from other quests and topped it up with gem purchases when it is available from the shop.  ☹️ 

  • eieio_31310's avatar
    eieio_31310
    Hero
    5 years ago

    @cqeldnr3    Now the not so bad news.

    Since evident from your screenshoot does suggest you should have the plant unlocked as a reward for your efforts, I would suggest you click the HELP CENTER link at the bottom of this page and open a 'missing content' case with EA. 

    You will need to provide a screenshoot of your player ID along with the images you have posted here, hopefully the advisor can help to unlock the plant on your account. 

    Good luck.

  • @cqeldnr3 

    If you look closely at the rewards you will notice there are dartichoke, shine vine and puffball seeds as well as stickybomb rice seeds, which is unusual.

  • cqeldnr3's avatar
    cqeldnr3
    Rising Novice
    5 years ago

    Thank you. It's a bit of a labyrinth to solve to actually contact EA. Thanks for the help with that. Once contacted, EA were quick to reply, very friendly in their response, admitted the error and unlocked the plant on my account.

  • cqeldnr3's avatar
    cqeldnr3
    Rising Novice
    5 years ago
    @MAGICDAVESHROOM Unusual as that may be, that part of the reward ladder worked as it must have been intended, and as announced. :-)
  • TriffidGod's avatar
    TriffidGod
    5 years ago

    Hi @quanghist68 , I had the same issue and followed the great advice on this thread:

    take a screen shot on your device showing that the plant is unlocked on the tournament

    take a screenshot on your plant inventory showing that it is not unlocked here

    Take a screenshot of your player number (click on the settings icon, click on build version, and screenshot your player ID number)

    click on the help centre option at the very bottom of this screen, and in the option menu, select ‘missing content’ it will take you through a few other little scroll down menus and ask you to fill in your details before presenting you with a text box to write your comments in. Attach the above screenshots (note, in the Player I’d box it asks you to fill in, I just typed in ‘provided as screenshot’ as the number is really long, I only had one device and it was a pain to flick between screens to type in the numbers, and I had no pen/paper to hand to jot it down. The folk at EA were fine with that)

    hope this helps? 

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