Completely unable to play arena

Every time I kill the first zombie the game just freezes until I force close it. I tried both on my iPad and my iPhone

EA_Cath
2 years ago
Hi everyone, thank you for the info and the reports. We have raised those crashing issues in Arena and Penny's Pursuit to the studio.

4get9

Seasoned Novice

2 years ago

@a4f2f3cac2ce292b I have the same issue (10.9.1 on Android)

Not sure about the exact moment of the crash (freeze will be more precise) but freeze is happening during the first wave (3 games, freezes)
I was suspecting the issue coming from blizzard... I can check that in story mode...

No issue on the other modes.

4get9

Seasoned Novice

2 years ago

@4get9 I quickly tried a game in story mode : no issue with blizzard

4get9
Seasoned Novice
2 years ago
Same issue on Penny's level 3
- EA_Illium
  EA Staff (Retired)
  2 years ago
  Hey Everyone,
  
  Thanks for letting us know about issues you're running into with Arena in PvZ 2, first if you have not try going through the following steps based on your platform:
  
  Mobile (Android)
  
  Troubleshooting EA mobile games on Android devices
  
  Mobile (iPad and iPhone)
  
  Troubleshooting EA mobile games on iPad and iPhone
  
  If you continue running into issues, please let us know the following:
  
  Player ID(how to find):
  
  Which Build Version do you have?
  
  Which device are you using(make and model)?
  
  Are you playing on Wifi or Mobile Data?
  
  Are you getting an error message?
  
  When did this first start?
  
  Please share anything else that might be useful...
  
  Cheers!
  - a4f2f3cac2ce292
    2 years ago
    The version is : a:10.9.1 | d:0:0.
    I play on a Galaxy A33 phone with Android 13 (but also tried on an Android tablet and on a computer with Bluestacks). All the 3 bug.
    I play with Wifi.
    It starts this tuesday with the new update (I played the same arena monday and it was ok).
    The game freezes when blizzard is coming. I must close the game each time. Same thing with the new arena.
4get9
Seasoned Novice
2 years ago
FYI : New Arena but same issue

Build Version : 10.9.1
Device : Google Pixel 4 XL
on Wifi
no error message, just a total freeze
When did this first start? After last update (no issue before, systematic issue after)
Please share anything else that might be useful... :
- it seems linked to zombies kill,but not so simple : when I am using only light plants, it is not freezing on the 1st kill
- I have the same error in Penny's level 3 (not on lvl1 or 2)
- If I put no plant the game is not freezing (mowers is killing zombies without any freeze)
- a4f2f3cac2ce292
  2 years ago
  Penny's level 3 freezes too !
  - 4get9
    Seasoned Novice
    2 years ago
    Yeah I already mentioned it.
- 4get9
  Seasoned Novice
  2 years ago
  Clearly not linked to kills : I just tried again a new arena game and it freezed when I was doing completely nothing at all :
- Lambsy65
  Seasoned Ace
  2 years ago
  @4get9 Please remove you player ID as you risk being hacked
  - 4get9
    Seasoned Novice
    2 years ago
    Removed, thanks.
    I surprised it was requested if it is unsafe...