Forum Discussion

1 year ago

Solved

Deleted game all progress lost

I was downloading something and I accidentally deleted pvz2 and it removed all my data I was on lost world 12 when it deleted everything and sent me back to the tutorial

eieio_31310
1 year ago
@017090 wrote:
Yes I did and I tried the same email and it gave me a new code
I assume you mean you were given two new IDs after the ID conflict screen. If this was the case, do you know your original player ID (or have a screenshot of that ID)? If you do then there is a good chance to get your old progress recovered with the helps from the Help Center by clicking the link at the bottom of this page.

eieio_31310

Hero

1 year ago

Have you registered your email address with the game to receive some free gems before the game was deleted? If so you can do the email register again using the same email address to recover your progress.

017090
1 year ago
Yes I did and I tried the same email and it gave me a new code
- eieio_31310
  Hero
  1 year ago
  @017090 wrote:
  Yes I did and I tried the same email and it gave me a new code
  I assume you mean you were given two new IDs after the ID conflict screen. If this was the case, do you know your original player ID (or have a screenshot of that ID)? If you do then there is a good chance to get your old progress recovered with the helps from the Help Center by clicking the link at the bottom of this page.
  - 017090
    1 year ago
    I don't have the original code so I don't think I can sign back in