Community ManagerHey 0323fb74fbde4118 , I'm very sorry you can't get any resolution on this, especially when you provide all the relevant information.
When replying to an email, it doesn't automatically go back to the person who replied first, so you can end up with different advisors looking at your case, which can be frustrating. On the forums we don't have access to your account and there's not much we can do except referring you back to live support, but if you use this link you should get the live chat option: Contact EA Help It should be easier and quicker to use the chat to sort out your issue than going through the emails.
Best of luck!
