I logged in and ALL of my progress is GONE

If you have registered your email address with PVZ2 and received some free gems before, you can try the quick option on recovering your account by doing the email registration again.

If you have not registered your email before, then I hope you know (or have a screenshot of) your original player ID as you will need to provide this information to the help center advisor so he/she can help to recover your progress.  Please click the Help Center link at the bottom of this page and search for PVZ2 for further information.

Have you registered your email previously (and received some free gems as a reward)?

I’m not sure-if I did it would have been a long time ago.

the game id on the “new” account is the same as my old one.

Who else is having this issue? I've wasted hundreds of dollars on this game over several years and its all gone. Is there a class action suit that can be filed?

That’s the other thing-I put money into  this game!!

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@4m3nmj8d2giv wrote:

I’m not sure-if I did it would have been a long time ago.

the game id on the “new” account is the same as my old one.

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If you have not registered before, then doing the email register the first time will link your current progress with your email and once this is done, the advisor will only be able to recover your progress to your current stage which is totally useless.  

In short, if you have not registered before, you will be better off seeking help by contacting EA Help Center with the [Chat with us] option. (i have already posted this on another thread, see link below) 

https://answers.ea.com/t5/Plants-vs-Zombies-2/Pomoshch-s-progressom/m-p/13621732#M52181 

Sigh, then ALL my progress is now gone.

I have receipts from even just a few days ago. In fact, I have $250 in receipts over the past few years. I WILL be contacting someone with the BBB first. Then I'll speak to a lawyer.