I purchased 250 seeds of the "Ice Ivy" plant and did not receive them.

Hi, I'm from Brazil and I was playing a normal arena match when I saw that there was a plant called "Ice Ivy" available for rent (you watch an ad and can play with it once). However, when the match ended, a message appeared: "Buy your 'Ice Ivy' fruit seeds here." So I bought them; there were 250 of them for only R$ 9,00. The problem is that after the payment I entered the game that was running in the background, but I accidentally closed its tab. When I entered the game again, I went to the store and it said "Restoring Purchase",  The only thing I received was a piñata with some plants inside. If the intention of the purchase was solely for that piñata, I request a refund or a return of my Ice Ivy seeds, please.  ((I apologize if any sentence was a bit confusing, I'm using a translator)