@robertppsc From the second ID (the bottom ID), I can see 20 gems and 11 plants were earned, have you been selecting to start as a new player recently? If so, I fear your original progress might have been overwritten.
However, if you know you original player ID, there might be a small chance to have it recovered with the help from the advisor but please be prepared for a long wait as there seems to be many players experiencing issues.
I lost my pvz2 progress and tried to sync data, but whatever I did didn't seem to work. I found that several people managed to retrieve their accounts by contacting EA, so is it possible to contact EA?
I tried by clicking the Help Center link at the bottom of this page and got to an option page where user can chose to contact either by email or chat, so I believe it is still possible.
Below is the page I got to for me attempt so you can have a try yourself.
