Lost all game progress and account is gone
I recently opened my plants vs zombies 2 app and all my game progress was gone and my account as well. I'm not sure what happened as I play the piñata parties almost daily and haven't had any issues s...
Forum Discussion
Hi everyone,
Please force close the app and restart it several times as it sometimes helps. Please also double-check that you are not logged into an alternative account.
If the issue persists after that, you will need to contact the support team directly so they can have a look at your accounts.
To to so, simply fill out this form and select Technical support / Game progress issues.
Please include in your message the Player ID that you will find in the main menu: Go to settings then tap on "Build Version" and you will see your player ID.
Unfortunately, the form hasn't been working since last night. I have tried on multiple devices, but the final step in the submission process keeps hanging.
That's really strange @jackarnal.
Did you try on PC too? If not try from a PC rather than a mobile device and I recommend using Chrome.
I've been using both a PC and Chrome. I keep getting the spinning blue progress wheel.
Where are you located? I've tested and don't have any problem on my side.
