Lost all game progress and account is gone
I recently opened my plants vs zombies 2 app and all my game progress was gone and my account as well. I'm not sure what happened as I play the piñata parties almost daily and haven't had any issues s...
Forum Discussion
Hi everyone,
Please force close the app and restart it several times as it sometimes helps. Please also double-check that you are not logged into an alternative account.
If the issue persists after that, you will need to contact the support team directly so they can have a look at your accounts.
To to so, simply fill out this form and select Technical support / Game progress issues.
Please include in your message the Player ID that you will find in the main menu: Go to settings then tap on "Build Version" and you will see your player ID.
Hi Zoe,
I tried to submit a message to technical support through the link you provided, but it is still getting "hung up" and never actually submits the form. So I'm unable to submit a support ticket/request through the contact form. It seems the only way I'm able to get in touch with anyone at EA is through this support forum.
I tried to submit a message to technical support through the link you provided, but it is still getting "hung up" and never actually submits the form. So I'm unable to submit a support ticket/request through the contact form. It seems the only way I'm able to get in touch with anyone at EA is through this support forum.
This is how I got a hold of them this morning. I click on the Contact Us link at the bottom. https://help.ea.com/en/popcap/plants-vs-zombies-2/?category=missing-content
I'm I'm having the exact same problem. Lost all my progress this past week, can't submit the form to get help on any device or on my PC after trying 3 different browsers.
Hi guys, do you have any pop-up blocker or ad-blocker maybe? If so, try disable it and try again. Please keep me updated.
Still not working.
