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all progress plants vs zombies 2","id":"message:10259507","revisionNum":1,"repliesCount":31,"author":{"__ref":"User:user:2292433"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:plants-vs-zombies-2-en"},"conversation":{"__ref":"Conversation:conversation:10259507"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:10259507"},"body@stripHtml({\"truncateLength\":200})":" Hello I had plants vs zombies 2 on my phone but had to do a factory reset and have all lost all of my world progress and all of my plants some of which i bought and all my mints. I had the game linke...","body@stringLength":"392","rawBody":"

Hello I had plants vs zombies 2 on my phone but had to do a factory reset and have all lost all of my world progress and all of my plants some of which i bought and all my mints. I had the game linked to my google account [edit: email address removed] but after reinstall the game reset everything and I no longer have all my plants. Can anything be done to recover all of my progress?

","kudosSumWeight":5,"postTime":"2020-06-15T01:42:04.123-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:10259507_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":41080},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:10259507":{"__typename":"Conversation","id":"conversation:10259507","solved":false,"topic":{"__ref":"ForumTopicMessage:message:10259507"},"lastPostingActivityTime":"2025-04-13T08:39:45.590-07:00","lastPostTime":"2025-04-13T08:39:45.590-07:00","unreadReplyCount":31,"isSubscribed":false},"ModerationData:moderation_data:10259507":{"__typename":"ModerationData","id":"moderation_data:10259507","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:10259507_1":{"__typename":"Revision","id":"revision:10259507_1","lastEditTime":"2020-06-15T01:42:04.123-07:00"},"ForumReplyMessage:message:10259518":{"__typename":"ForumReplyMessage","id":"message:10259518","conversation":{"__ref":"Conversation:conversation:10259507"},"author":{"__ref":"User:user:5245434"},"revisionNum":1,"uid":10259518,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:plants-vs-zombies-2-en"},"subject":"Re: lost all progress plants vs zombies 2","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:10259518"},"parent":{"__ref":"ForumReplyMessage:message:10259516"},"body":"

@mksl7sk   This is an open forum, it might be a good idea not to post your player ID here.

Anyway, with the knowledge that your game progress was recorded with the xxx.....1B12 player ID, I think it is still saved in the server.  So let's not get panic yet.

There are a couple of ways to go to have it recover and if all failed, then you can start panic.

If you have registered your email with EA to get the 100 free gems, then your account would have been associated with this email, you can try re-installing the game and register again with the same email address, this hopefully will give you an option to re-load your old account to the new installation, normally via a 4 digit code sent to your email.

If you have not registered your email with EA, then you can contact EA HELP center (by clicking the link at the bottom of this page) and get assistance to have your account recovered manually, I fear you have to be patient and persistent with this method as it is time consuming and currently there are long queue of players waiting for helps.

","body@stringLength":"1210","rawBody":"

@mksl7sk   This is an open forum, it might be a good idea not to post your player ID here.

Anyway, with the knowledge that your game progress was recorded with the xxx.....1B12 player ID, I think it is still saved in the server.  So let's not get panic yet.

There are a couple of ways to go to have it recover and if all failed, then you can start panic.

If you have registered your email with EA to get the 100 free gems, then your account would have been associated with this email, you can try re-installing the game and register again with the same email address, this hopefully will give you an option to re-load your old account to the new installation, normally via a 4 digit code sent to your email.

If you have not registered your email with EA, then you can contact EA HELP center (by clicking the link at the bottom of this page) and get assistance to have your account recovered manually, I fear you have to be patient and persistent with this method as it is time consuming and currently there are long queue of players waiting for helps.

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I run pvz2 game via Google Play and it load like first time. 

Id that i lost all my progress: 65914F30-312E-401A-B127-691EEFAD1B12

I add two screenshots. first of them i make in february(file name: \"1Screenshot_20210228_124431_com.ea.game.pvz2_row.jpg\")- have progress on that moment, and second one I make in 29.06.2021(file name: \"2Screenshot_20210629_003420_com.ea.game.pvz2_row.jpg\")- no prorgress and only 4 default plants.

I hope you help me with it. Thanks.

P.S.: i post it on help.ea.com, case #85450061.

","body@stringLength":"558","rawBody":"

I run pvz2 game via Google Play and it load like first time. 

Id that i lost all my progress: 65914F30-312E-401A-B127-691EEFAD1B12

I add two screenshots. first of them i make in february(file name: \"1Screenshot_20210228_124431_com.ea.game.pvz2_row.jpg\")- have progress on that moment, and second one I make in 29.06.2021(file name: \"2Screenshot_20210629_003420_com.ea.game.pvz2_row.jpg\")- no prorgress and only 4 default plants.

I hope you help me with it. Thanks.

P.S.: i post it on help.ea.com, case #85450061.

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