Hello I had plants vs zombies 2 on my phone but had to do a factory reset and have all lost all of my world progress and all of my plants some of which i bought and all my mints. I had the game linked to my google account [edit: email address removed] but after reinstall the game reset everything and I no longer have all my plants. Can anything be done to recover all of my progress?
I did that but I still can't retrieve it
I lost all my progress in PVZ 2, I haven't signed yet in EA and all my progress was just in the game. Suddenly it detected that I have two accounts. One in the game and the other was signed in from EA. I clicked EA by accident and I cant retrieve all of my progress. How do I retrieve my progress?? 😭
Press the “force sync” on the newly installed PvZ2 will cover the data on the server.
EA Staff (Retired)Hi Everyone,
This post has gotten pretty old at this point, I will be locking it to prevent necroposting. If you are running into issues with Lost Progress check out the latest thread HERE, you reach out to EA support in-game (be sure to provide your player ID) so they can further assist.
If you are running into further issues, please make a new post letting us know what is happening and we can provide any relevant information available.
Thanks!
I don't see the cloud icon
Where is the cloud icon?
@Fbniaar0n2018 wrote:
@MAGICDAVESHROOMI forgot to save my oldest account before it's gone
@Fbniaar0n2018 what do you mean by this?
A player can't save an account, it is stored on EA's backup servers in their secret headquarters on Neptune.
A player can restore an account from those backups provided they have previously signed up to EA's email registration scheme and/or have their original player id number witten down or screenshotted.
It is automatically updated by Google playstore or applestore whenever you go to the loading screen.
Sometimes a player loses their account (through no fault of their own) and hasn't signed up for the email registration scheme or got their player id number and the google/apple backup hasn't automatically loaded the account and the player might be lucky enough to have an old device in a drawer from when they upgraded their smartphone or tablet that hasn't been overwritten because it's been switched off and still has the original player id number on it.
Press the spanner in the game and then go to the help section and fill out the form.you will also need your player I D which you will find in download preferences , it’s the only way to get back your progress. It creates a case for you and EA will reply to you via email
