@qekf40o5qj75 I wish I could tell you there was an easy solution my friend. But you have to open a ticket and go through the back and forth I did. They need a screenshot of the email you receive from Google play receipt, your player ID from the game, the verified purchase in Google play with your email address showing, the address bar has to be showing, your first second and third nerves...because they will get on every last one of them! Be persistent and don't give up! Keep emailing. You can try them on FB and/or Twitter but they didn't work for me as you can see in this thread. I wish you all the luck!
Community ManagerYou're very welcome! I'm really glad this finally got resolved and apologize for how long that took. If you have any other issues, please reach out again. Have fun and stay safe 🙂
@qekf40o5qj75Hey! Use the link that @EA_Aljo posted. But if you've already opened a ticket, it should be under your user profile. I've attached a sample of what I had to send them. Blacked out my personal stuff. Hope that helps!
I did re-open my ticket. They did contact me a couple of days ago and I sent them all the info they requested (again). Hopefully I hear back after the weekend. Thank you!
