Forum Discussion

Felickszinnbr's avatar
Felickszinnbr
Seasoned Newcomer
8 hours ago

Purchased seed packets twice and received nothing

Hello.

 

I purchased 250 Prickly Pear seed packets in Plants vs Zombies 2, but the content was never delivered to my account.

 

Because nothing appeared after the first purchase, I thought the payment had failed and bought the same item a second time. Both payments were successfully charged, but I still did not receive any seed packets.

 

The automatic refund requests were denied, even though the digital content was never delivered.

 

As an alternative solution, I would accept replacing one of the purchases with 250 Mega Gatling Pea seed packets, since both offers have the same price.

 

I can provide the GPA order numbers and screenshots of the payments if needed.

1 Reply

  • Felickszinnbr's avatar
    Felickszinnbr
    Seasoned Newcomer
    7 hours ago

    Update regarding the third purchase:

     

    I made a third purchase to test and verify whether the issue was still happening.

     

    The purchase was approved by Google Play, but Plants vs Zombies 2 became stuck on the “restoring purchases” screen and then displayed an error.

     

    The content from this purchase still was not delivered to my account.

     

    This appears to be a server synchronization or transaction validation issue.

     

    I have the valid GPA order number and proof of payment available.

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