Hi!
I had the same problem as all of you with the Penny pursuit and Arena update. Initially I waited 3 days and nothing was solved. So I went for help. On reddit, a guy said that uninstalling and reinstalling PVZ2 would work. So I did that. To safeguard any kind of problem recovering my account, I registered it with my email and took screenshot of my player ID. And then I uninstalled and reinstalled the game.
However, I can't recover my account at all. I have tried to synchronise the data, with the email with which I had registered the account, and I have also tried through my google Play account, by clicking on the game control icon in the bottom right corner of the game homepage. But nothing works, apparently there must have been some error when I registered the account.
Unfortunately, I only found this forum now. So I only now realised that I should never have uninstalled and reinstalled the game, as it wasn't going to work anyway.
But now I'm having this huge problem and nothing that's supposed to work works.
What should I do now? Contact EA? And if so, how?
Please help me, I've been playing this game since 2013 and now after all these years losing the only account I've ever played in and invested so much time in is very frustrating