Re: Infinite Restoring Purchases

@StormyHeather11  EA doesn't care about this issue is just your false argument. They are trying to get it solved here:
https://www.reddit.com/r/PlantsVSZombies/comments/p1vjw9/update_91_is_now_live_big_brainz_event_details/?utm_medium=android_app&utm_source=share

I think that the bug was still existing.

https://answers.ea.com/t5/Plants-vs-Zombies-2/Restoring-Purchases-recurring-message/m-p/7889744#M9146

This restoring purchases snafu has been ongoing for several years. It’s like the COVID-19 variant’s…disconnecting from WIFI…over and over is no way to play this game. Yet we continue to spend our money. Pls fix this problem. 

i can’t play PVZ2 with my two newest IPads…now I’m using an old 9.7 IPad…I must disconnect from WIFI to enter Arena…over and over. It’s the same way with entering the store…

@EA_Illium  I DM'ed you information you needed.

@Bc1845 How did you get them to respond?  I have had two cases open since mid-May and I've had no resolution and basically no response from EA "Help."  I don't even want a refund, I just want my two Pea Vine bundles.  If EA "Help" sends me an email asking if my problem is still ongoing - I reply YES, but never get a response.  I also go in every other week or so and send a message through each open case that it is still not resolved.  I've provided the proof that they have asked for, but still NOTHING from EA "Help."

Thanks!

@StormyHeather11 

Silly question,  I might have already asked you but did you make it a missing content case?

@MAGICDAVESHROOM  I did.  Both for the Pea Vine Bundle.  I submitted the desktop screenshots they requested.  One has asked me to remove some screenshots, but I can't - only EA Help can.  

I'm wondering if I should submit to new cases instead, just to get some movement on them.  They both have that they are "In Progress" - but nothing progresses.

@StormyHeather11 

Some players have had trouble because EA HELP suddenly can't open screenshots (.png) I suspect they're now working from home on a laptop. 

I would try resubmitting your complaint with .jpeg files instead of .png screenshots

@MAGICDAVESHROOM  Thanks. I think I will do that.  I will double-check but I think that I proved my purchases with jpegs, since I was using the "PrtScn" button on my computer.  

Like I've said in previous posts, I just want the bundles.  

I hope they can figure out the store glitch, because I'm losing out on 4-5 other new plants that have come along.  

Hello, I have bought a lot of items as in-game purchase but I have never encountered a problem like this. Purchasing process of “2’ Pinata Tracker Slot” is succesfull. The order number is ""GPA.3390-4815-4647-69280"" Although this number feedback, the item is not active still. It stucks on “restoring purchases” page. I reinstalled the game, this could not help me also. Before that, 3 slot was available and the 2 slot was locked, now It is completely lost.

I thought I was the only one having this problem!! I totally agree that they do not care about this game or it's players. 

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Today marks the 30th September - still no fix to this bug.

Why not get my plant ? 

Im already buy and bug this game,