Today 18/09/2024 I opened pvz2 and got sent to tutorial level. I decided to reinstall pvz with thought that it’s something like bug or etc. After reinstalling and second entering i saw that my account is missing and there’s only account that i got while moved to tutorial level before. EA hope you will fix this issue, it’s very sad to see how lot of year progress is vanish😢
This is a common problem and has been going on for years.
Losing account data is a common problem sadly, and i got so fed up giving the same answer that i now keep a standard response on my clipboard. 📋
If you signed up for EA's email registration scheme then you can get a unique code sent to your email address to restore your account from the backup servers.
This takes about 5 minutes.
If you have your player id number, you can contact EA HELP CENTER by tapping on help center at the bottom of this page.
Please note that EA can't/ won't restore an account without your player id number so please screenshot it and keep it safe.
If you have a new profile and can't get EA to recover your old one from the backup servers, they will add plants to your new startup account if you have proof of purchase from your purchase history.
Losing account data is a common problem sadly, and i got so fed up giving the same answer that i now keep a standard response on my clipboard. 📋
If you signed up for EA's email registration scheme then you can get a unique code sent to your email address to restore your account from the backup servers.
This takes about 5 minutes.
If you have your player id number, you can contact EA HELP CENTER by tapping on help center at the bottom of this page.
Please note that EA can't/ won't restore an account without your player id number so please screenshot it and keep it safe.
If you have a new profile and can't get EA to recover your old one from the backup servers, they will add plants to your new startup account if you have proof of purchase from your purchase history.
