Forum Discussion

eieio_31310

Hero

9 years ago

Solved

[Resolved] PvZ2 failed to startup after update from 6.1.1 to 6.2.1

I updated my PvZ2 from version 6.1.1 to 6.2.1 earlier this morning and now it will not start up.

It keeps reporting:

Download Failed

No update available at this time, please try again later.

I do not want to lose years of progress, Gems and coins gained, what can I do, help please?

Ant

=== 20 July 2017 update ===

First of all, may I take this opportunity to thank EA for the speedy assistance.

I did raised a case with EA’s technical help yesterday, reference 32149281, and my game is now back to normal.

For people who are still having similar issues, all I did was to to set my phone to airplane mode and done a full power cycle (that is full power off and restart) after that, when the game restarts it alerted me update is needed, I switched off the airplane mode and it did updated successful this time round.

Panic is over. :-)

Ant

EA_Roger
9 years ago
Hey,

I've merged all of your threads together as you seem to be running into the same issue. First of all I would like to apologize for any inconvenience caused by this problem, we can see that a lot of you have since managed to get back into the game and I'd like to confirm if that's the case for all of our players.

Thanks for keeping us in the loop.

Roger.

43 Replies

Anonymous
9 years ago
Downloaded latest update to plants vs zombies 2 and it won't let me launch the game keeps saying no new update
Anonymous
9 years ago
Me too. Very frustrating!
bc1abeafaed7f1a
9 years ago
I have the same problem after installing new update.
Did they help you with that yet?
Anonymous
9 years ago
Yes very annoying. Says it wants to update, Apple says it DID update, then it says "no new updates available."
chrisholly83
9 years ago
#10
First Update with Problems and i play the game since the beginning... seems to me that the Update Server is not available?
I have so much progress in this game, i hope this will not be lost...
I am from Germany/EU maybe it is a EU Problem?
eieio_31310
Hero
9 years ago
Me too.
I had just completed the new missing level on Wild West (Level26) last night on version 6.1.1 and updated this morning to version 6.2.1 and now experienced the same issue as you have reported.
I could select the Almanac and then enter Ancient Egypt via there. So can see my coins and gems are still present.
I have opened a case with EA support team, lets hope this issue can be resolved in good time.
Ant
Anonymous
9 years ago
No. I am in Brazil With exactly the same Problem. I Play since the beginning And its the first update With issues
Anonymous
9 years ago
I am having the same issue. I did swipe and restart the game, same thing happens. I also started my device, didn't help. Can't play the game since the update.
sunbears4me
9 years ago
Same. I even restarted my device. I wonder if it is platform specific. I'm on an iPhone 7 Plus. Others?
Anonymous
9 years ago
Just attempted the 7/18/17 update for PvZ2. Getting an error message,"No update available. Try again later." Can't download update and can't launch game without the same error. Any ideas?