It's not that the battle for neighborville crowd are unwelcome but they do actually have their own community and forum, this is mainly for pvz2 and arena (formerly battlez) so this is where they should go to.
General topics;
https://answers.ea.com/t5/General-Discussion/bd-p/pvz-battle-neighborville-general-en
Technical issues;
https://answers.ea.com/t5/Technical-Issues/bd-p/pvz-battle-neighborville-tech-issues-en
Bug🐛 reports;
https://answers.ea.com/t5/Bug-Reports/bd-p/pvz-battle-neighborville-bug-reports-en
These are all the official EA forums so they can post screenshots etc., unlike reddit, which doesn't allow screenshots in replies.