Forum Discussion
42 Replies
- ettrtftk17 hours agoNewcomer
I am experiencing the same issue:
"User Not Authorized – You are not authorized to purchase on this device".
This has been happening on my account for around 2 years.
Game is installed from Google Play and purchases work in other apps.
EA Support documented this as a bug and escalated it to the game team.
Seeing if resetting works.
- Device: Apple iPhone 15
- Player ID:C0A119F4
- Date/Time issue started: today, September 12th
- Is your account connected/backed up? Yes
- Are you playing on a underage account (in-game or on the device)? No
- Device: iPhone 15 Pro Max
- Player ID:
39884A9D-C2A7-45BD-AC33-1958B3EB4D3D
- Date/Time issue started: When I start play the game
- Is your account connected/backed up?: Yes
- Are you playing on a underage account (in-game or on the device)?: No
Device: xiaomi mi 10t
Player ID: 08F676C3-77D7-4397-B749-642D992CE453
Date/Time issue started: As soon as I downloaded the game
Is your account connected/backed up? Yes
Are you playing on a underage account (in-game or on the device)? No
- Device:Samsung S22+
- Player ID:8B58A78A-0BBF-425D-B802-95E4BA2FF191
- Date/Time issue started:2024/6/23
- Is your account connected/backed up?connected
- Are you playing on a underage account (in-game or on the device)?No
Device: Oppo reno 4 lite
Player ID: 4384C0CE-181E-4AEF-A677-AB135A5AE1C9
Date/Time issue started: 1 month after downloading the gameIs your account connected/backed up?: Yes
Are you playing on a underage account (in-game or on the device)?: NoDevice:Galaxy: Tab 9+
Player Id : C76B36B3-AEB9-4E44-8C70-E11A2FO892B7
Date/Time issue started:2 Months Ago
Is your account connected/backed up?:Yes
Are you playing on a underage account (in-game or on the device)?:No
Device: huawei mate 9 & huawei p60 pro
Player ID😕aritaemg
Date/Time issue started:more than 1 year ago
Is your account connected/backed up? Yes
Are you playing on a underage account (in-game or on the device)?no
- @EA_Illium
Device: galaxy tab S7
Player ID: 097E3732-BC8A-462C-8576-0394A15FE967
Date/Time issue started: May 2023
Is your account connected/backed up? Yes
Are you playing on a underage account (in-game or on the device)? No