you are not authorized to purchase on this device

I am experiencing the same issue:

"User Not Authorized – You are not authorized to purchase on this device".

This has been happening on my account for around 2 years.

Game is installed from Google Play and purchases work in other apps.

EA Support documented this as a bug and escalated it to the game team.

Seeing if resetting works. 

• Device: Apple iPhone 15
• Player ID:C0A119F4
• Date/Time issue started: today, September 12th
• Is your account connected/backed up? Yes
• Are you playing on a underage account (in-game or on the device)? No

• Device: iPhone 15 Pro Max
• Player ID: 

  39884A9D-C2A7-45BD-AC33-1958B3EB4D3D

• Date/Time issue started: When I start play the game
• Is your account connected/backed up?: Yes
• Are you playing on a underage account (in-game or on the device)?: No

Device: xiaomi mi 10t

Player ID: 08F676C3-77D7-4397-B749-642D992CE453

Date/Time issue started: As soon as I downloaded the game

Is your account connected/backed up? Yes

Are you playing on a underage account (in-game or on the device)? No

• Device:Samsung S22+
• Player ID:8B58A78A-0BBF-425D-B802-95E4BA2FF191
• Date/Time issue started:2024/6/23
• Is your account connected/backed up?connected
• Are you playing on a underage account (in-game or on the device)?No

@EA_Illium 

Device: Oppo reno 4 lite

Player ID: 4384C0CE-181E-4AEF-A677-AB135A5AE1C9
Date/Time issue started: 1 month after downloading the game

Is your account connected/backed up?: Yes
Are you playing on a underage account (in-game or on the device)?: No

Device:Galaxy: Tab 9+

Player Id : C76B36B3-AEB9-4E44-8C70-E11A2FO892B7

Date/Time issue started:2 Months Ago

Is your account connected/backed up?:Yes

Are you playing on a underage account (in-game or on the device)?:No

Device: huawei mate 9 & huawei p60 pro

Player ID😕aritaemg

Date/Time issue started:more than 1 year ago

Is your account connected/backed up? Yes

Are you playing on a underage account (in-game or on the device)?no