Plants vs zombies battle for neighborville online play on nintendo switch

Question

Recently for the holidays my 10 year old has tried to play PVZBFN on her nintendo switch however when she goes to play online it just says you need an EA account to play I have tried removing her EA link from her profile and re adding with the parental controls approval in nintendo family app and email it seems to link again but then will not let her join online. I spoke to a help agent online who initially said she did not own the game sent proof the game was actually on her switch then they said its age restrictions for online play to which I sent proof the game is PEGI 7 so that should not be an issue they then said its a known issue at the moment and the only thing I could do is watch this forum however I do not see anything about this issue on here. Is this a know issue with nintendo switches not being able to play online or is this issue something else she has played this game for a year or so with no issues In the past how do I fix this I do not want to make a new account for her as she will lose all her in game skins which have taken her a very long time to unlock

This is the error I keep seeing even after the account is linked and approved

7b0bad747af0d34d · Answer

So when did EA change this rule so now my daughter can not enjoy the game to its capacity when it is a PEGI 7 title it makes no sense there is no voice chat or text chat why would you restrict this game that is clearly made for children to not be able to play it?

kidmanager · Answer

When did this restriction start? I have 2 kids (under 11) that are, at this very moment, playing PvZ online. And I have one kid who has the option to play online once a parent/guardian verifies the account. Our issue with his is that it just keeps circling, it won't actually let me verify his account.&nbsp;

ea_cath · Answer

Hi 7b0bad747af0d34d​ , I believe your daughter has an EA child account, which prevents her from playing any type of games online&nbsp; as underage accounts are restricted from using online features for legal reasons.
There isn't a way to change these details until the account is old enough to use a full unrestricted account instead, except using different accounts alltogether.

waveshark98 · Answer

Yeah I agree it’s ridiculous that we spent all that money on this game for our kid, he was able to play it for over a year, and now all of a sudden he can’t play online on a game we purchased and he put tons of time into?? I’m really frustrated and feel robbed tbh.&nbsp;

pkrlesko413 · Answer

We are stuck in the circling issues on the regular switch, but not the switch lite. What really boggles my mind is the switch lite child has a younger age restriction and it works for him!?&nbsp;

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Plants vs zombies battle for neighborville online play on nintendo switch

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