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mrfld's avatar
mrfld
5 years ago
Solved

Child Account Can't Login

I have three sons and only 1 is able to get past the title screen.

  • I have the family accounts setup on the xbox one. 
  • Launch BFN.
  • Title screen asks for Parent EA Account Login.
  • Enter my EA username and password.
  • I get the error message: Unable to Login: We cannot complete this action at this time. If you need assistance, please reference help.ea.com or answers.ea.com

The family accounts are set to age 12. My first son's account logs in fine after I entered my credentials. He is able to play the game local and online. I can't get it to work for my 2nd and 3rd son. I even created two new EA accounts thinking it may limit one child per adult account. That didn't work either.

Thoughts? 

3 Replies

  • iluminatethesky's avatar
    iluminatethesky
    Legend
    5 years ago

    Hey @mrfld

    Sorry to hear about this issue you're experiencing.

    However, I would recommend checking out this Article: https://help.ea.com/en-us/help/account/online-access-for-child-accounts/

    If you're still experiencing issues, you can also contact EA Support via Live Chat, and they can sort this out for you:

    https://help.ea.com/en/contact-us/

    Unfortunately we can't help with Account related issues here on the Forums.

    Thanks 🙂

    - iluminate

  • mrfld's avatar
    mrfld
    5 years ago

    Thanks for the reply but that article is very vanilla. It generically states you can access online content when linking with a parental account. What is described in that article is what happens during a successful setup. Which matches the experience I had with my first son's account. It does not address problem I am describing.

    I emailed EA supports weeks ago and I never received a response. Perhaps there is a lootbox I can buy to unlock the account. 

  • Meachamus_Prime's avatar
    Meachamus_Prime
    5 years ago

    So, it turns out you have to use Origin on a PC to create a child account for each child. Then link that account to each child's platform account. It's an inane way of handling this, considering a parent is required to allow access in the first place, but that's what fixed this for me.

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