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steven218714's avatar
steven218714
3 years ago
Solved

How do I delete account data from an ea game ?

I have the reset password its been awhile since we've seen you so your login credentials have expired message  console is ps5 games are battlefield 2042 and madden 23  the partial email address on ...
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hey @steven218714 

    Thanks for sharing your experience with us, to confirm we are unable to assist with updating account information on an EA account here on Answers HQ. 

    If you are unable to log in, or if your account has been deleted/deactivated you will need to try and reset your password using the email last on the account and then attempt to sign in. 

    If you are unable to reset your password using the email address I would first recommend reaching out to your email provider for assistance with recovering access, or if you have already used the email on a new EA account you need to first remove it from the account then try to reset your older accounts password. 

    If you need further assistance or are still unable to access your account to make changes reach out to our support to take a further look at which options may be available. 

    • EA Help website - Live Support (Phone, Chat, Email) 
    • Twitter - Select the message icon to get assistance    

    Cheers!  

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hey @steven218714 

Thanks for sharing your experience with us, to confirm we are unable to assist with updating account information on an EA account here on Answers HQ. 

If you are unable to log in, or if your account has been deleted/deactivated you will need to try and reset your password using the email last on the account and then attempt to sign in. 

If you are unable to reset your password using the email address I would first recommend reaching out to your email provider for assistance with recovering access, or if you have already used the email on a new EA account you need to first remove it from the account then try to reset your older accounts password. 

If you need further assistance or are still unable to access your account to make changes reach out to our support to take a further look at which options may be available. 

  • EA Help website - Live Support (Phone, Chat, Email) 
  • Twitter - Select the message icon to get assistance    

Cheers!  

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