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EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
6 years ago

Information request for Plants vs Zombies 1 players with technical issues.

Hi all!  It appears that after a recent update a number of players are encountering game crashes. This isn't affecting everyone but we do of course want to get it fixed for folks who are having is...
V9_Godspeed's avatar
V9_Godspeed
6 years ago

1. It crashed when i tried to open the PvZ free app, it just black screens for a few seconds and crashes, sending me back to my home screen.

2. Wasnt doing anything at all, woke up launched the game and  it started doing it. 

3. It was offline

4. Galaxy Tab S4 , model number SM-T830, ONE UI version 1.1, Android version 9

Plz help been trying for days still crashing till now

  • Jookoob4444's avatar
    Jookoob4444
    6 years ago

    When trying to resume “Last Stand Endless”, the game will crash immediately after tapping the level. I left the game after 8 flags completed and cannot reenter the level it restart it.

  • vasilnz's avatar
    vasilnz
    6 years ago

    I booted up PvZ for the first time in a few months and attempted to play Vasebreaker Endless. Upon clicking "New Game" the game crashed without showing an error message. The same thing happened when I clicked Continue or even Cancel. I tested it on my sister's account and everything worked perfectly. I tried un-installing and re-installing but it still doesn't work.

    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Admin rankCommunity Admin
      6 years ago

      @vasilnz  @Jookoob4444 

      Moved your posts over here. Can you reply back with the following info:

      1. Where did the game crash? Was it on the title screen, when an ad launched, or during gameplay?
      2. What were you doing before the crash happened? Were you in any particular menus or game areas?
      3. Was your device online, and if it was, were you using wifi or mobile data?
      4. Can you list your device make & model, and your current firmware version? You can find this in your device's Settings > About section. 

      Have you tried these mobile troubleshooting steps below?

      iOS Mobile Troubleshooting

      https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

      Android

      https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

      • bunnylvr1's avatar
        bunnylvr1
        3 years ago

        Plants vs Zombies (original) crashes as soon as I tap on survival-endless mode. Device was online. Everything was working fine until yesterday, I reached 17 levels, and then went to open Survival mode and the app crashes every time despite trying the steps provided in the Troubleshooting page. 

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