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EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
6 years ago

Information request for Plants vs Zombies 1 players with technical issues.

Hi all!  It appears that after a recent update a number of players are encountering game crashes. This isn't affecting everyone but we do of course want to get it fixed for folks who are having is...
vasilnz's avatar
vasilnz
6 years ago

I booted up PvZ for the first time in a few months and attempted to play Vasebreaker Endless. Upon clicking "New Game" the game crashed without showing an error message. The same thing happened when I clicked Continue or even Cancel. I tested it on my sister's account and everything worked perfectly. I tried un-installing and re-installing but it still doesn't work.

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
6 years ago

@vasilnz  @Jookoob4444 

Moved your posts over here. Can you reply back with the following info:

  1. Where did the game crash? Was it on the title screen, when an ad launched, or during gameplay?
  2. What were you doing before the crash happened? Were you in any particular menus or game areas?
  3. Was your device online, and if it was, were you using wifi or mobile data?
  4. Can you list your device make & model, and your current firmware version? You can find this in your device's Settings > About section. 

Have you tried these mobile troubleshooting steps below?

iOS Mobile Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

Android

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

  • bunnylvr1's avatar
    bunnylvr1
    3 years ago

    Plants vs Zombies (original) crashes as soon as I tap on survival-endless mode. Device was online. Everything was working fine until yesterday, I reached 17 levels, and then went to open Survival mode and the app crashes every time despite trying the steps provided in the Troubleshooting page. 

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