I really appreciate you guys looking into the issue. I hope it gets fixed soon. I play the game with my kids all the time. We have spent many hours hunting gnomes, playing the events and stuff. We all adore the little characters and thouroughly enjoy customizing them. My youngest son shares this account with me and I bought the coins so he could get a skin for Torchwood and the second piece for disco Chomper. Very frustrating to see him so disappointed when he couldn't get it even though I paid money for the coins so he could have it. I do understand that sometimes things go wrong within these games. Bugs happen for no good reason at all. Like I said I do appreciate you guys working to fix it. Everything was fine until about 2 weeks ago. Don't know if that helps. I am looking forward to a resolution to the matter though. Thank you again.
As an update to my situation. I logged in and had been compensated for lost coins with one problem. I purchased the pack that gives 2,500,000 coins and it was supposed to give 1,000,000 bonus coins because of special on coin packs in game. Well I don't mean to complain but, I only received 2,500,000 coins but, should have received 3,500,000. I contacted EA help and was told that they couldn't give me the 1,000,000 even though I have paid for them. 2,500,000 was all they could do. I don't think that is right. I paid $64.99 for that package to get the bonus 1,000,000. Like I said I don't want any trouble I just wish I could be compensated for what we thought we were getting when we made the purchase. The person I spoke with earlier gave me a discount code for purchasing another game or add-on but, I don't want to buy another game or add-on for this one. I just wanted what I paid for for this game. Have to say not totally satisfied with this whole ordeal. I will not be buying any more coin packs, add-ons for PVZ GW2 any time soon for fear of the same problems.
