This just happened to me on Sunday when I was trying to buy the Epic Coin pack so I could grab my last piece of Disco Chomper from Rux. After going through a ridiculous amount of proof of purchase screenshots and pictures of my tv with the transaction history I got sent to the specialist queue. I just got an email from EA this morning stating to wait 24 hours and then contact them again if I don't have the coins. I have bought coin packs in the past and never had this problem. I don't recall seeing a little asterisk anywhere saying it may take up to 24 hours to receive your coins. It stinks since I bought the $19.99 pack specifically for the last Disco Chomper piece from Rux. I'm pretty sure Rux is closed by now.
Here's my update. After 2 days and multiple times of saying the same things with support over and over again, I finally got some of my coins. They gave me the regular Epic pack of 630000 coins not the additional 220000 bonus coins due. At this point with all of the time I put into it I don't feel like wasting any more time to get the bonus coins. Over the past year or so I have put a decent amount of money into this game with packs and upgrades to help support the developers and get a GW3. However, after dealing with the support process (not the people, everyone I worked with from the support team was great) I think I am done putting in any more money. I am not an online player but we do enjoy quite a bit of offline couch play and private matches. I am excited to see what GW3 will bring. Cheers!
Yeah, I was told to wait too and as I suspected they never showed up. Anytime I buy coins or upgrades they show up almost immediately. This is getting out of hand though and I think most would agree that this issue needs fixing. We noticed an update a few days ago so, we hoped maybe that might fix it. Our youngest was having a hard night because he is very afraid of storms and it was storming where we are and his fave game is pvz gw2. So we purchased the epic coins pack so he might be entertained by opening some sticker packs. Didn't happen. We are very discouraged at this point from even playing the game. We enjoyed playing though. Maybe one day it will be fixed or a 3rd one released. Good luck everyone 🙂
Community AdminThank you for the updates and feedback.
@fairydust85 It looks like this is still being worked on, we'll keep an eye on things, as you note this is the sort of thing that can turn a good time sour so we want to make sure that each of these cases get resolved.
Community AdminThank you for the updates and feedback.
@fairydust85 It looks like this is still being worked on, we'll keep an eye on things, as you note this is the sort of thing that can turn a good time sour so we want to make sure that each of these cases get resolved.
