My plants vs zombie garden warfare 2 decreased from 800 hours to 0 hours and battlefield 4 from 1067 hours to 0 hours, what do I do? I already tried to reinstall the origin and game and it did not help.
Actually EA disappoints me more and more, I will try to communicate with them again by the support, thanks for the attention.
I haven't experienced that but I have had a small number of occasions where my PvZ Coins, Stars and Rainbow Stars reset to zero; it can be a little alarming but usually shutting down the game and restarting returns the proper totals.
While I can't say why that happens I personally ascribe it to some sort of communication failure or data loss between the game and the servers, since all of that information is not stored locally.
I can't say if the play time reset is from the same cause but it's likely. If the problem persists for a time after you've turned off the game and returned I'd try contacting EA Customer Service.
I had already communicated the EA customer service, they told me to post about the problem here in the forum.
Unfortunately almost all the help you'll get in these forums will be from other Players, and as Players we're not able to help you with anything which might involve data corruption, oddball glitches or other legitimate bugs.
If this is still effecting you, and you're certain that you haven't accidentally logged into a wrong account, then the only thing that we can recommend is going back to actual customer support.
@gh0sthell wrote:
I had already communicated the EA customer service, they told me to post about the problem here in the forum.
Why on EARTH do they do that?? I read it all the time here. There is precious little input from EA employees on this forum - they do reply on the very odd occasion but pretty much are nonexistent here. I don't mean to insult them, but just a glance through this bug forum shows it to be true.
My one encounter with the help desk was terrible. It was on the day that the EA servers suffered a DOS attack when Battlefield 1 was released. I got an employee on the phone, and he pretended he had no idea why the servers were down, when a quick internet search after the phone call showed exactly what had happened. He said he was going to transfer me to someone else, and then after a bit the line went dead. The whole thing leads to the unfortunate impression of a runaround.
Actually EA disappoints me more and more, I will try to communicate with them again by the support, thanks for the attention.
