EA Staff (Retired)Hey all @vanellope101 @okaan15 @chucklebeef @Axs4270Sxa3946 @sergeilkp
Thanks for the reports on this - the Heroes team are already looking into this.
To help with their investigations could you confirm the following:
- Device
- Operating system
- Player ID
- Timestamp*
*For the timestamp it needs to be recent and accurate. The best way for us to be able to use it is to play until you get the error mentioned (There is a problem with your game) and then record the exact time/date and also let us know your timezone.
Thanks,
- Andy -
iPad Pro , 7:58am eastern, OS 11 beta 1 thank you
Player id 1002314844401 I have gotten the error often since the season change it seems to happen far into the game usually on a full board.
I would also like to add that I am getting the same error using NoxPlayer 3.8.1.1 android emulator on windows 10. It does seem isolated to iOS. The game is very painful to play and I can get the bug several times an hour.
I'm getting this bug often too, its basically everyone. WAY more often since season 2 release than before.
