Forum Discussion

BrianSRhody's avatar
BrianSRhody
2 years ago
Solved

[Old Report] PvZ GOTY Edition License Error

I have the standard edition of PvZ for PC. It worked fine until 1/1/2024.

Now when I launch it displays the error message below about The Game of the Year Edition. 


I spoke with tech support, cleared the EA app cahce. Uninstalled the App AND the game. Same problem. I also uninstalled the game and installed it again on a different drive location. Same error.

I was told to post on this board and it will be escalated as a bug.

  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    @BrianSRhody If you are still having that error, can you go to the following folder and delete the license keys you see there?

    • Make sure the EA app or other launcher is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%
    • Navigate to Electronic Arts\EA Services
    • In the license folder, you can delete all the files

    As these are license files for older titles, you won't lose any progress or data.

    Clear the cache for the EA app, and if the game has the option, repair the game and launch it again.

5 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @BrianSRhody If you are still having that error, can you go to the following folder and delete the license keys you see there?

    • Make sure the EA app or other launcher is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%
    • Navigate to Electronic Arts\EA Services
    • In the license folder, you can delete all the files

    As these are license files for older titles, you won't lose any progress or data.

    Clear the cache for the EA app, and if the game has the option, repair the game and launch it again.

  • Runik_th3_uniqu's avatar
    Runik_th3_uniqu
    2 years ago

    hi Ea_shepard  i have the same problem and tried your solution with deleting the license files and repairing the game, when i get the promt to re-enter the serial number i also get an error that tell me i dont have any internet connection atm.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Runik_th3_unique When you deleted the files, did you make sure that the option for all hidden files and folders was selected?

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey Everyone

    Things have changed and been updated for the series, we are going to lock this down so that we can track all new reports made Here.

    If you run into any further issues please add your information to the existing thread so that we can begin tracking accordingly!

    Cheers!

About Plants vs. Zombies™ Franchise Discussion

Zombies trying to enter your house? Keep them in check and discuss the best gardening techniques on the community forum.27,661 PostsLatest Activity: 2 hours ago