Platform: Nintendo SwitchHi,I've been trying to connect to online in PVZ: BFN, it worked this morning, but now just says that I can't connect to the EA servers. I tried restarting my console, are the servers down?

Hi @DonutKing3741 What is your Xbox's NAT type? When you have a moment can we try the following? Quit the game and other running apps from Quick Resume (For Series X|S consoles) Remove any connected device, or additional USB's from the console then restart the Xbox and check Check for updates Try the steps in our Connection and Advance Connection Guides Open you're Xbox NAT Type Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) Persistent Storage Go to settings > Select Device & Connections > Then Blue-Ray Select Persistent Storage > Clear Persistent Storage Alternate Mac: Go to settings > Select General > Then Network settings Go to advanced settings > Alternate Mac address > Select clear Select restart

Plants vs. Zombies: Battle for Neighborville can't connect to EA servers

11 Replies

DonutKing3741
2 years ago
Me too but using Xbox; it’s been months.
EA_Illium
EA Staff (Retired)
2 years ago
HI @DonutKing3741 @Mustachio0 I wanted to confirm if you are both still running into issues with connecting to PvZ BFN.

If so what error message are you getting?
Mustachio0
2 years ago
The problems stopped, and I can connect to online now! Thanks!
DonutKing3741
2 years ago
@EA_Illium We are still having connection issues today. This is the error message: You have been disconnected from the Xbox Live and EA servers. You will be unable to access any online features until you sign in. Please check your network connection and try again later. See EA.com/unable-to-connect for additional information.
EA_Illium
EA Staff (Retired)
2 years ago
Hi @DonutKing3741 What is your Xbox's NAT type?

When you have a moment can we try the following?

Quit the game and other running apps from Quick Resume (For Series X|S consoles)

Remove any connected device, or additional USB's from the console then restart the Xbox and check

Check for updates

Try the steps in our Connection and Advance Connection Guides

Open you're Xbox NAT Type

Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

Persistent Storage

Go to settings > Select Device & Connections > Then Blue-Ray

Select Persistent Storage > Clear Persistent Storage

Alternate Mac:

Go to settings > Select General  > Then Network settings

Go to advanced settings > Alternate Mac address > Select clear

Select restart
Fraupao03
2 years ago
what did you do to make it work? i have the issue right now and can't connect to ea server
saulo7870
2 years ago
O meu jogo fica só aparecendo conectando aos servidores da ea e nunca carrega jogo no ps4
Po7ion
2 years ago
@Mustachio0 What was your solution? I just got the game and I haven't been able to play online at all.
lilox182713
2 years ago
When logging in to EA servers for PVZ BFN the system asks me to convert my account to a teen account. On EA it already is a teen account. When I put my email in on the PVZ BFN EA sports convert to teen account page it says duplicate email. Any ideas how to fix this.

thanks in advance.
Mister_Jud
10 months ago
Hi! I have a PS5 and can't connect. It always says connecting to the severs... I tried restarting the PS5 but it is not helping.