PVZGW Multiplayer network issues

Same exact issue here.  Xbox One.  I have run traces per their recommendation, as well as to the google.com server farm.

The results speak for themselves.  EA needs to either check with their ISP for a resolution or purchase enough bandwidth for us all to play because the connection to their servers is the one that is dropping.

Below is the trace log contents I sent to them today....

Host Name                        IP Address        Hop    Ping Time   Ping Avg   % Loss    Pkts r/s   Ping best/worst
homeportal                       192.168.1.254     1      2ms         2ms        0%        145 / 145  1ms / 24ms
99-45-16-3.lightspeed.frokca.sbcg99.45.16.3        2      22ms        30ms       0%        145 / 145  21ms / 65ms
* Unknown Host *                 0.0.0.0           3      0ms
* Unknown Host *                 12.83.77.161      4      24ms                   100%      0 / 144
* Unknown Host *                 12.122.149.133    5      28ms                   100%      0 / 144
* Unknown Host *                 192.205.32.222    6      28ms                   100%      0 / 144

akamai-ic-317104-sjo-b21.c.telia.62.115.146.99     7      43ms        51ms       2%        140 / 144  38ms / 359ms  *******************
* Unknown Host *                 209.200.184.194   8      43ms        53ms       0%        143 / 144  36ms / 623ms  *******************

* Unknown Host *                 209.200.184.199   9      43ms        49ms       0%        144 / 144  36ms / 255ms

unknown.prolexic.com             72.52.44.218      10     102ms       104ms      0%        143 / 144  93ms / 535ms  ********************

* Unknown Host *                 159.153.93.2      11     93ms                   100%      0 / 144
* Unknown Host *                 159.153.225.30    12     100ms       113ms      0%        144 / 144  96ms / 520ms
meav5-pub.pt.iad.ea.com          159.153.226.105   13     96ms        107ms      0%        144 / 144  96ms / 309ms

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Clearly connection issues to your servers with dropped packets, high averages, and large differences in best/worst.

Now, let's compare with google.com
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Host Name                                    IP Address         Hop Ping TimPing Avg   % Loss    Pkts r/s       Ping best/worst
homeportal                                   192.168.1.254      1   1ms     2ms        0%        101 / 101      1ms / 17ms
99-45-16-3.lightspeed.frokca.sbcglobal.net   99.45.16.3         2   24ms    25ms       0%        101 / 101      22ms / 35ms
* Unknown Host *                             0.0.0.0            3   0ms
* Unknown Host *                             12.83.77.161       4   24ms               100%      0 / 101
* Unknown Host *                             12.122.137.233     5   24ms               100%      0 / 101
* Unknown Host *                             206.121.188.62     6   27ms    36ms       0%        101 / 101      26ms / 235ms
* Unknown Host *                             108.170.242.242    7   27ms    35ms       0%        101 / 101      27ms / 248ms
* Unknown Host *                             209.85.246.20      8   42ms               100%      0 / 101
* Unknown Host *                             216.239.46.212     9   72ms               100%      0 / 100
* Unknown Host *                             72.14.239.235      10  69ms               100%      0 / 100
* Unknown Host *                             66.249.95.199      11  65ms               100%      0 / 100
* Unknown Host *                             108.170.240.193    12  69ms               100%      0 / 100
* Unknown Host *                             108.170.238.223    13  64ms               100%      0 / 100
dfw25s07-in-f14.1e100.net                    216.58.218.110     14  81ms    69ms       0%        100 / 100      64ms / 278ms

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No dropped packets. No avg. over 70.  Some of the "BEST" ping times to your servers were above 95. 

This is an EA problem.  EA needs to contact their ISP and check to see if THEY are having issues and/or upgrade the internet connection to accept the number of subscribers
they currently have.  The EA connections are saturated with traffic which is why the ping times are high and there are drops.

I plan to run this utility daily and record the number of days that this issue persists.  I've paid for a game that only works when connecting to your servers.
I've also paid for an Xbox Live Gold membership that is required in order to play your game as well.  All subscribers will have this issue with your product until
you correct it.

As a Network Engineer I find your Help article to be somewhat informative, but very misleading for those that aren't Network Engineers.  You're basically insinuating
that there is a problem at their end only if the test results indicate such.