Yea, both profiles have gold. I assumed it was an xbox issue due to the one console working fine, but as xbox couldn't find a solution I thought I'd try EA.. I know all updates aren't needed, but we were just trying to rule out any issues or find any problems ourselves before trying online. It's just strange that both profiles work on the one console and neither work on the other, even when we purchased 2 copies of it; but every other game (digital or hard copy) work fine on it. So I'm not sure if it's a service issue, console issue or just something else! I guess we'll just keep trying.. Thanks for your help anyway 🙂
