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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Re: EA app product key/offline error

Hi @RezavejKoty To check are the EA and Xbox accounts still linked?

Also, when you have a moment can we try the following steps?

Cheers!

4 Replies

  • RezavejKoty's avatar
    RezavejKoty
    2 years ago

    Hi, as I said I did everything that you or other people adviced here, it took me few hours and nothing helped. The game began to work next day, without help of any step that was done, now I think it’s just temporary error of EA app, which was maybe repaired thanks to some support guy that read my report from app. Thank you for your time, have a nice day. 

  • calvandyr's avatar
    calvandyr
    2 years ago

    I have the same issue with Mass Effect 3 but it's not working since a few days.

    I have no clue what else to try it must be something on EAs end.

  • calvandyr's avatar
    calvandyr
    2 years ago

    Update: EA chat support has helped me and solved the Issue, I deleted the whole EA License folder and it worked again.

  • sroka13's avatar
    sroka13
    2 years ago

    Maybe it's a silly question but where can I find it, which one is it?

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