Re: Origin play button shaded

@iluminatethesky wrote:

@SansDrewNear

You're welcome, hopefully that works 🙂

And as far as GW2 being invisible, do you mean it doesn't show up in your Game Library? or what do you mean by invisible?

Thanks 🙂

 What I mean by that is that the game is literally invisible, I can’t see anything except my pc’s background and the origin client and yet my profile page says I’m playing. And when I click on the shortcut on my pc or even the start menu shortcut it just brings me back to the client. But PvZ BFN is a bit different. For the first time I play after the game’s download is complete, it lets me in but stays dark forever. And after that, the button shades out and doesn’t work. 

@SansDrewNear,

Hmm, that's odd.

Have you checked Task Manager as well, to make sure the game isn't running in the Background? If it's listed there, you should be able to force close it, then fully close out of Origin and try launching the game again.

Did clearing the Origin Cache help at all?

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@iluminatethesky wrote:

@SansDrewNear,

Hmm, that's odd.

Have you checked Task Manager as well, to make sure the game isn't running in the Background? If it's listed there, you should be able to force close it, then fully close out of Origin and try launching the game again.

Did clearing the Origin Cache help at all?

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@iluminatethesky  Thank you so much, everything works again(after clearing the cache)!!!! 

@SansDrewNear,

You're very welcome! Glad to hear it's working for you again.

Enjoy the rest of your weekend 🙂

- iluminate

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@iluminatethesky wrote:

@SansDrewNear,

Hmm, that's odd.

Have you checked Task Manager as well, to make sure the game isn't running in the Background? If it's listed there, you should be able to force close it, then fully close out of Origin and try launching the game again.

Did clearing the Origin Cache help at all?

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Actually @iluminatethesky, after a few hours everything goes back to normal(this is after clearing the cache), and then it happens all over again! Somehow, after clearing the cache once, the folders that i previously deleted all magically apear again! 

Hey @SansDrewNear,

When you clear the Cache, Origin does create new Folders all over again. That's normal.

But, you're saying the Play button is starting to be greyed out again?

Thanks 🙂

- iluminate

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@iluminatethesky wrote:

Hey @SansDrewNear,

When you clear the Cache, Origin does create new Folders all over again. That's normal.

But, you're saying the Play button is starting to be greyed out again?

Thanks 🙂

- iluminate

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No, after clearing, i can play for a bit. But does this mean i have to cler it everytime i wanna play? Because that takes quite long. 

@SansDrewNear

You should not have to clear the Cache every time you want to play.

Do you have issues once you close out, and try to launch the game again without clearing the Cache?

Once you've done it the first time, this issue shouldn't arise again.

- iluminate

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@iluminatethesky wrote:

@SansDrewNear

You should not have to clear the Cache every time you want to play.

Do you have issues once you close out, and try to launch the game again without clearing the Cache?

Once you've done it the first time, this issue shouldn't arise again 

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@iluminatethesky, after a few minutes, the folders get created again and so every time they are back, the game freezes and I can’t play. I’ve even tried renaming my user’s folder. The answer to the second phrase you wrote is yes, when I close my computer and then open it again, the play button and most game options such as repair, update, etc. stops working. I somehow have “one try” to enter the game and I do but the screen stays black. I close it, and then I literally just can’t get in. I’ve also tried deleting anti cheat and put the game to run as administrator. And also something else is that after a lot of cache deleting, when I try to delete  the boxart cache file and the logs file, they won’t delete anymore. It seems I’m simply out of options ;(

@SansDrewNear

Have you also tried going to the folder where you have BFN installed, open the EasyAntiCheat folder, double click on "EasyAntiCheat_Setup.exe", and run the Repair Service on "Picnic"? 

If it's not selected already, there should be a drop down box you can select "Picnic" from.

Make sure you're fully closed out of Origin when you do this, even in Task Manager.

Also, when you Uninstall/Reinstall Origin, try using the "Hard way" listed in these steps: https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

Once that's done, try clearing cache again: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Thanks 🙂

- iluminate

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@iluminatethesky wrote:

@SansDrewNear

Have you also tried going to the folder where you have BFN installed, open the EasyAntiCheat folder, double click on "EasyAntiCheat_Setup.exe", and run the Repair Service on "Picnic"? 

If it's not selected already, there should be a drop down box you can select "Picnic" from.

Make sure you're fully closed out of Origin when you do this, even in Task Manager.

Also, when you Uninstall/Reinstall Origin, try using the "Hard way" listed in these steps: https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

Once that's done, try clearing cache again: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Thanks 🙂

- iluminate

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@iluminatethesky, once i go into the setup, there is no "picnic", the only ones that i saw starting with the letter p were: post-scriptum and palladins and i tried changing my user's folder name but it only ended up in giving me a temporary account and it didn't change anything. ☹️((((

@SansDrewNear

That's odd that "Picnic" wasn't on that list, considering you have the game installed with the EasyAntiCheat.

Did you try the links that I provided for you in that particular order?

Thanks 🙂

- iluminate

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@iluminatethesky wrote:

@SansDrewNear

That's odd that "Picnic" wasn't on that list, considering you have the game installed with the EasyAntiCheat.

Did you try the links that I provided for you in that particular order?

Thanks 🙂

- iluminate

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Actually, I’m not so sure. I will try next weekend though but I have uninstalled Origin “the hard way”. 

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@SansDrewNear wrote:

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@iluminatethesky wrote:

@SansDrewNear

That's odd that "Picnic" wasn't on that list, considering you have the game installed with the EasyAntiCheat.

Did you try the links that I provided for you in that particular order?

Thanks 🙂

- iluminate

hi @iluminatethesky, i have uninstalled and reinstalled origin the hard way, i managed to open the game twice(after clearing cache) and yet my characters were all invisible!! After the third time of trying to open the game, even the anti-cheat didn't run. At this point, i don't know what to do ☹️

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@SansDrewNear,

You're very welcome, glad to hear it's working for you 🙂

- iluminate