This glitch happens for me for ALL Specialist, Advanced, Elite, Super Elite characters, but not to regular and Max Level characters.
It happened to me when I re-installed the game.
Community ManagerThank you for the information! I have sent it on over to the team. We are still monitoring the updates and should be able to post soon!
Cheers!
Do you have any input on whether you will be able to pull a backup and restore levels? or is it lost for good?
Hey I have question.If the levels come back, will any other progress made during this whole mess (like getting a new character and coins/stars) be undone as well?
all of my characters specialist and above have been reset and i went from somewhere like rank 400 to rank 73 and i leveled up my agent pea and said "level -21"
Community ManagerHey Everyone
Dropping a line to let you know the team is still looking into this one. I am keeping an eye on this one and any updates from them. Once we have more info we will post it here.
Cheers!
shepard my beloved, I love you 😬😉
Quests have been working again, I do several every time they reset, used to do all of them back in 2016-2018, but they've been normal again. The level issue is still a thing though.
Username : David_Pea_2015
Platform : PC
Cannot lvl up any character from lvl 0.
@EA_Shepard I really hope you can all get a fix to the situation, I was over level 3070 in GW2, my progress means a lot and I probably would not play it anymore if there is not a solution to it.
@LukeSkywalkerZom same, honestly cant see myself continuing playing after spending the past few months grinding just to have it all be wiped, hope they sort this out.
Skate TeamBe advised PVZGW 2 PC players:
We are aware of a stats-reset issue that recently came up affecting numerous players.
As of Feb 20, 2024 3:30PM PT, all those affected by this stat-reset error should have their stats restored.
If your stats are not restored, please reply to this thread so we can investigate your particular case.
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Note: This is not related to the upcoming anti-cheat update or our daily fix of those affected by that issue. For more information on that upcoming update: https://www.ea.com/games/plants-vs-zombies/plants-vs-zombies-garden-warfare-2/news/pvzgw2-anticheat-update
i am having a very similar problem today, had my account blitzed by someone who got salty cause he was aimbotting and got the whole lobby after him, then mine and my friend's account kept getting rux packs added none-stop, and then our games crashed, when we restarted it kept repeating "lost connection to ea servers, wont be able to access online until you reconnect". Im upset because ive only just got this game again like last week, so this being my first chance to play on pc and having my account presumably hacked hurts a lot
