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AwesomeXSpy's avatar
AwesomeXSpy
Not applicable
2 years ago
Solved

Steam Deck error, This may have been downloaded to your device by...

I gor PVZ GW2 installed on my Steam Deck. When I connect my EA account to Steam and tries to launch it I get this error: "You don't have access. This title may have been downloaded to your device by...
  • AwesomeXSpy's avatar
    AwesomeXSpy
    2 years ago

    Hi @EA_Illium

    I was able to resolve the issue by deleting the proton files in SteamOS

    I am able to run and play the game. Thank you. 

fieroguy_80's avatar
fieroguy_80
Not applicable
2 years ago

Hi @EA_Illium,

This was playing on Steam OS on the Steam Deck.  I found the strangest solution that seemed to work after searching Reddit.

  1. Download and install Mass Effect Legendary edition via Steam
  2. Click Play
  3. Walk through EA installer and sign-in
  4. Error occurs
  5. Press Steam button and Exit Game
  6. Search for Apex Legends
  7. Click install
  8. After 20 seconds, pause the install
  9. Uninstall Apex Legends
  10. Return to Mass Effect Legendary edition
  11. Click Play
  12. After a few moments, the game loads fine.

I've played the game several times since without any issues.  Just wanted to share the details for you to pass this along to the team.  I have no idea why it worked, but it did.

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