Forum Discussion

ippig's avatar
6 years ago
Solved

Unable to play the game after Origin Access membership has ended

I am unable to play the game after I closed my Origin Access Membership. There is a note that I have to buy the game to continue playing but I bought the game back in Founders Edition. Any hints what went wrong?

  • ippig's avatar
    ippig
    6 years ago
    Hello @iluminatethesky,

    the problem solved itself. Somehow I wasn't unable to click the Digital Deluxe Edition which I automatically got by buying Origin Access. Now a few days later the Founders Edition reappeared in my games library while the Digital Deluxe Edition still isn't clickable. So I removed the old short cut and now stick to Founders Edition. Thanks for your help though.

    See ya!

5 Replies

  • Hi @ippig 🙂

    It's odd that the game says you need to Purchase it, if you had it during Founders.

    Have you tried contacting Support via Live Chat, to see if they can resolve this for you? It seems like an Account issue, which unfortunately I can't help with.

    You can try contacting them here: https://help.ea.com/en/contact-us/

    Keep us posted.

    - iluminate

  • ippig's avatar
    ippig
    6 years ago

    Hey @iluminatethesky,

    yes, that's odd. I posted here because there way no Live Chat available now. But I guess my best bet will be to wait until then.
    I wonder if anybody else is experiencing this.

    Edit: I am actually able to play if I double click the shortcut on my Desktop. Usually I start the game in my Origin library where the play button is missing.

  • ippig's avatar
    ippig
    6 years ago
    @iluminatethesky No, I haven't but that might be already the solution. I'll give it a shot and keep you posted 🙂
  • ippig's avatar
    ippig
    6 years ago
    Hello @iluminatethesky,

    the problem solved itself. Somehow I wasn't unable to click the Digital Deluxe Edition which I automatically got by buying Origin Access. Now a few days later the Founders Edition reappeared in my games library while the Digital Deluxe Edition still isn't clickable. So I removed the old short cut and now stick to Founders Edition. Thanks for your help though.

    See ya!

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