[UPDATE] lvl. 46/Maxed out Characters in PvZ GW - Character Reset in PvZ GW2

Alright, nobody who reads this thread will probably believe me when i say this but i captured it on xbox but don't know how to upload it to computer but... anyways storytime, a while back I was leveling up the Druid Rose and everything was normal until i promoted her to super elite. But apparently it only takes one line of code to not work correctly to mess it up. So I promote her to super elite and I notice something odd once I take her into a game of turf. When you promote a character, it goes back to lvl one as we all know. Well my druid rose had a lvl 0 sign on it. I thought it was messed up but it got so much worse. I played the round of Zombopolis and it seemed normal at first then I killed a few imps and instead of saying "Level 2" like it should have, it said level -7.  Yeah I wish I was kidding So I grinded with her and I noticed something. I was leveling up starting from level -7 instead of 1 so every level it'd go "Level -6, -5 , and so on" So I noticed the icing on the cake. THOSE NEGATIVE LEVELS COUNTED. And even better, she still went to level 10 before being promoted to master. So this character is at level -7 and gets promoted at level 10. Now I'm trying to master all the characters but I just realized. I got 7 more levels out of  her than I was supposed to. And if i mastered all characters, I would be 7 levels over max rank. Now here's the question: whats the ramification of this?  The game is programmed to get only to level 5455 I believe, so I'll be 7 levels over. So will it just stop at the normal max rank spot, or will having those extra 7 levels have horrifying consequences breaking my game and the huge amount of time I've devoted to this game. ( I know this sounds insane and let's be honest it is, but If you're on xbox, i have proof of this unfortunate glitch. I'm sorry about the bogged down explanations and * but I am really curious and terrified about what those extra 7 levels could entail

Hey everyone. A hacker banned my PvZ: BfN account on PC.  All of my characters are like level 2 million and all of my stats are super high now, and I have trouble even loading into the game, and I cannot join multiplayer. I am stuck on this loading screen (see attached picture) when I even try and go into the game, won't even let me into backyard(Giddy Park), and then goes back to the "connecting to the ea server "page.

This “glitch” is the ban tool hackers have been using to ban other normal players from playing PVZ Bfn and PVZ GW2. Apparently EA devs have been on this for months and they unbanned affected people around late 2023 in PVZ GW2, but more people have been banned like me. Can you tell the team that is trying to “fix” the PvZ GW2 banning problem to unban people in PVZ Bfn as well? As I said, anyone who has the tool can ban anyone they like via Cheat Engine. 

Recently, more cheaters have appeared in PVZ BFN online games, and some players were also banned using similar stats exploits compared to the previous GW2 situation. I have seen reports of a similar occurrence as of yet, and I hope the unban waves you do in GW2 can apply to Bfn as well.

So I appeal to you all here for a solution.

Thank you in advance.

@R_yuduoduo-capra 

Check the following link for info on securing your account: 

https://help.ea.com/en/help/account/secure-hacked-ea-account/

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

@EA_Barry @This is not an official ban from EA but stats exploits similar to what has been happening in PVZ Garden warfare 2. Player levels are being manipulated by hackers to a value that prevents the player from entering the game.

@EA_Shepard Can you read my article above and tell the team that is trying to “fix” the PvZ GW2 banning problem to unban people in PVZ Bfn as well？The situation in Bfn is more serious than in GW2. I hope the unban waves you do in GW2 can apply to Bfn as well.

@R_yuduoduo-capra I am on it. Please do me a favor and post the info I need on this thread for me. I need as many players as I can posting info on that thread so I can get it sent over to the team.

•  My game is PVZ Battle for Neighborville
• EA App/Steam/Epic: EA
• EA ID/Steam user ID:  R_zhoupi
• Current In-game level:  2 million at least
• Date this issue started (is it still happening?)  12.11.2023
• Windows OS: Windows 11
• Windows OS version: 21H2
• GPU model and driver version: NVIDIA GTX1650 537.13
• Region: China
• Are you using an internal or external drive? internal
• Are you using an HDD or SSD? SSD
• Any other errors? NO
• If possible, share a Screenshot or Clip: https://ibb.co/jGF8btL This screenshot is shot in December 2023 but now my level cannot be seen because i cannot log in the game.