URGENT: Content Creator's GW2 Account Sabotaged by "Level 46" Hack. Help!

尊敬的EA支持团队，

Dear EA Support Team,

我写这封信是为了报告一个紧急且严重的问题：我的《植物大战僵尸：花园战争2》账号遭到了一名使用外挂者的针对性攻击，导致我的账号被非法修改并被阻止进行多人游戏。

I am writing to report an urgent and serious issue: My Plants vs. Zombies: Garden Warfare 2 account was targeted by a malicious hacker, resulting in unauthorized modifications to my account and a complete block from accessing multiplayer modes.

【事件概述 / Incident Overview】

• 时间: 北京时间2024年10月28日凌晨约1:16分。
• Time: Occurred around 01:16 Beijing Time on October 28, 2024.
• 问题: 从多人游戏返回后院后，所有角色等级被异常重置为“46级”，贴纸商店中无故生成了2个“313等级奖励贴纸包”。自此，账号完全无法进入多人游戏。
• Issue: Upon returning to the Backyard from a multiplayer match, all my character levels were abnormally reset to "46," and two unauthorized "313 Level Reward Sticker Packs" appeared in my Sticker Shop. Since then, the account has been completely locked out of multiplayer.
• 性质: “46级”是一种非官方的破解手段，被外挂使用者用作对正常玩家实行报复性“封号”的方法。
• Nature: The "Level 46" reset is a known unofficial exploit used by hackers as a form of retaliatory "account blocking" against legitimate players.
• 证据: 这是我当天的直播录像，清晰地展示了攻击前后我的账号状态。
• Evidence: Here is the live stream recording from that day, which clearly shows the state of my account before and after the attack: [此处插入直播链接/Please insert your stream link here]

【我的身份与贡献 / My Role & Contributions】
我是一名来自中国的长期内容创作者，自2016年起在Bilibili平台（频道链接：https://space.bilibili.com/39507722）专注于推广《植物大战僵尸》系列游戏，特别是《花园战争2》。我的视频总播放量已超过436万，其中多个《花园战争2》测评视频获得了超过10万次的播放。通过我的努力，我为这款游戏吸引了数以万计的新玩家，并在中国社区中积累了一定的影响力。我还参与过中国知名的《植物大战僵尸》模组制作。我不希望我长达8年的热情与付出，因为一个可憎的外挂而被迫中断。

I am a long-time content creator from China. Since 2016, I have been dedicated to promoting the Plants vs. Zombies franchise, especially Garden Warfare 2, on my Bilibili channel (https://space.bilibili.com/39507722). My videos have garnered over 4.36 million total views, with several Garden Warfare 2 review videos exceeding 100,000 views each. Through my content, I have helped attract tens of thousands of new players to the game and have built a meaningful presence within the Chinese PvZ community. I have also contributed to well-known PvZ modding projects in China. It would be devastating if my 8 years of passion and dedication were to be cut short by a despicable hack.

【我的请求 / My Appeal】
此次事件并非由我本人任何违规行为引起，而是作为一名积极社区成员所遭受的恶意报复。我恳请官方能够彻底调查此事，并帮助我将账号恢复至正常状态。我对EA和PopCap games充满热爱与信任，真心希望官方不要因此类卑劣行径而对一位忠实的创作者感到寒心。

This incident was not caused by any violation on my part, but was a targeted attack against me as an active community member. I sincerely appeal to you to thoroughly investigate this matter and help restore my account to its normal state. I have nothing but love and trust for EA and PopCap Games, and I truly hope that this malicious act does not disillusion a dedicated creator.

今日我等若冷眼旁观，他日祸临己身，则无人为我摇旗呐喊。我坚信EA会站在正义与守护社区的一边。

If we choose to look away today, when disaster strikes us tomorrow, there will be no one left to speak up for us. I firmly believe that EA stands on the side of justice and protecting its community.

感谢您的时间与理解，期待您的回复。

Thank you for your time and understanding. I look forward to your response.