Ok, if you have any software around controllers can you try disabling it?
If you have any game controllers(or steering wheels or flight sticks) installed please try removing these too.
Community AdminHey, can you grab a copy of your dxdiag and post it and any details of your issue over on our Technical Issues board?
https://answers.ea.com/t5/Technical-Issues/bd-p/pvz-battle-neighborville-tech-issues-en
Hopefully we can help to get to the bottom of this.
Heres my dxdiag
Community AdminThank you. When it starts in a small screen, does the game render in it? If you press alt& enter when you get the black screen, does the game render in a window?
Also can I check if you've been able to play the game on the system without issue before?
Ok,I had been trying a few things to fix So I opened then game and this time it opened the game in full screen but the picture was not there and my screen would switch between black and monitor saying it has no connection in my display port. So hit alt+ enter and the game started working and i had picture so i went into the hub world and my reticle was facing straight up and i could only spin. so I went into the setting and changed my resolution to the correct one and it didnt work. then i had alt tabbed and was unable to go back to the game at all. it was just flashing yellow in my taskbar and i couldn't click it. I had played the game once before and it worked fine.
I opened it again and everything is working fine its just that my reticle moves up and locks and theres nothing i can do to move it.
