You are too young or don’t have the correct permissions..

What you can do,  is build an update,  so that this game works with the info that has already been set in the ps4 account at Sony. 

Its amazing years in and people are still having the same problems. Like the poster ::

my 12 old is set up with a PSN sub a/c so he can use PS4 when I'm on PS5.

I managed to get the Origin a/c set up in the Origin app (not the browser)

His PvZ B4N works fine. As does non EA games like Fortnight, etc

His PvZ GW2 does not. It asks to approve the license agreement (view / accept / decline) 

When we click Accept we the above.

The PSN parental controls have been set to both level 11 (18+) and 'Allowed' (we monitor what he does). 

Yet still he cannot get into Gw2 on the sub a/c and needs to continue to use mine. Wasted a day on this and followed the thread examples.

Have others cracked this, is there something I'm missing as customer support were unable to resolve. Any links to video soluton?

Let you know if there is anything else you can do?  You didn’t do anything in the first place. No offense intended but you are an incompetent support agent. 

@Mrzed75 In order to play an EA game you will need an EA account. It is the same for almost any game which has an online element. 

@Quinn_Mallory If your child is underage then they will not be only be able to play the offline aspects of the games. 

At this point I'm not even expecting an answer from support, if they haven't solved the issue since 2014 GW ⚽ or 2017 GW2 till December 2022 they sure aren't going to do it now.

In  the meantime many of the workarounds stopped working. Origin is gone, and now we have half-hearted EA App to mess up things even more.

I have very old EA/Origin account, and my PS5 GW2 + EA account login work fine. Going to split screen, my son can't join due to "age restrictions". If we try to start a game with his account we just get to accept EULA and then are straight getting error as described in post #1 without even an attempt to ask for Origin/EA login.

Also, to make him new EA sub-account, I had to install EA App on PC, couldn't do that on website. Why is that?! What about people that don't have PC / MAC and only have PS/Xbox and perhaps Android phone or tablet? Yet, even after I did create his account, and verified I'm his guardian, clicking verification email, and all, I don't see him in my Family settings, and worse yet - his account is completely barren in the app, only has a setting to setup Download directory path.

To add insult to injury, we can't login to his account via website, again, why? Because these sub-accounts only get EA ID and not email. Can't you develop website that accepts EA ID as login username? I've been in IT for 20+ years, and I can't wrap my head around basic stuff like this not working.

I've spent day and a half trying to make it work, I bought this game specifically for split-screen fun. Now we can just play solo on my account.

I guess my next step is throwing rocks at EA support emails trying to get a refund.

Just to make it clear - non of the proposed solutions from 2014-2022 work in December 2022, and 12-year old can't play a PEGI 7 game.

Oh oh, and... we don't even use PSN subscription! So if EA checked, they'd see that we can't access online features anyway, we just wanted to play offline split screen vs the bots and have some laughs! I guess that's out of the questions.

At the same time his account can play Miles Morales Spiderman, several war games, robots that shoot and throw bombs at each others, but... not flowers shooting cartoon character zombies. Bravo EA!