Missing Pogo gems
Missing in game purchases and support said they were reporting the issue as a bug on their end and to reach out here and post this so I can get it fixed.
I am just looking to get the gems put back into my account which is 240 gems and if that cannot be done then please issue refund for the 20.00
Hello! Thank you for the detailed information and screenshots! From reading the information you provided, I can see this is regarding the Merge Academy game.
Pogo Sconnie posted about this concern on the Pogo Forums, indicating that the team is currently looking into the matter.: Games Forums Home | Service Update - Merge Academy
Unfortunately, matters related to account and payment concerns are not addressed in AHQ to safeguard your privacy and security in a public setting. For assistance with payment or account concerns, please reach out to EA Help directly to create a case.
EA Help > I want to check my order status - Pogo
Click on Chat With Us and follow the steps to open a case.
Hope everything works out for you & Take Care
