No notice of renewal and no Invoice so No refund on yearly membership

So, i have been a member of pogo since before Club Pogo (2002) and have been a club pogo member for 17 years. On Saturday (24th Sept) i received a notification via Paypal that $63.72 AUD had been taken by EA for my yearly membership to POGO. As money is tight at the moment I was going to cancel the subscription when i received the notification that it was due.

I went to EA HELP chat right away but as they didn't bother to send a notification or an invoice I have no way to be refunded. I sent screen shots of the paypal transaction with the ID etc, I sent screenshots of my Pogo account that had clearly just been renewed but they won't refund my money until I give them the invoice details. I can't give them the details of an invoice I never received. 

I am so disappointed, I have been a loyal customer for 17 years and the one time I want help they can't help me. It is not my fault that Pogo did not send a renewal notice or invoice and that the payment isn't showing up in recent orders. Talked to them 3 times over the last few days but get the same response. The last person I spoke to said you don't have any active subscriptions and I said I do and then later said he can cancel the subscription but can't offer a refund as i Don't have the invoice number. So it is somehow up to me to make them send me an invoice??

How can i get an invoice if they won't send me one and have apparently no record of any orders? I mean its pretty obvious from the screenshots that it has just been renewed but that isn't proof apparently.